Terms & Conditions

Orders

Purchases must be made in our online store. If you need help, you can contact us at e-Mail: info@ibianlab.com or by phone TEL: +34 976 901 645

 Pricing and Terms

We reserve the right to delete or change specifications, including price, at any time without notice. For the most up-to-date pricing information for any product, please visit www.ibianlab.com, contact Customer Service, or contact your local distributor. Unless specified, written price quotes are firm for purchase orders received within 30 days. Payment terms are in advance policy for initial orders. Payment terms for later orders can be seen on your order confirmation. For bulk and custom orders, a non-refundable deposit may be required. IbianLab does not require a minimum order quantity.

Changes or Cancellations

Standard orders for IbianLab catalog items may be cancelled at no charge provided that we receive notice before the order is shipped. Cancellation after the order is shipped is subject to our returns policy below. Bulk, custom and standing orders are non-cancellable. Additions to an order after processing and shipping may be subject to additional freight and ice charges.

Returns

Products may not be returned for credit after 20 days of receipt of material. All product returns must have prior authorization. Contact our customer service or technical service department for a return authorization number. Return authorization numbers are valid for 15 days from issuance.
A full credit will be granted if: (1) the products received differ from the ones listed on the customer’s purchase order; (2) the products are proven defective at the time of receipt by the customer.
A partial credit will be granted for return of products ordered in error. A 25% restocking fees plus any applicable charges for inspection will be charged. Shipping charges will not be credited. No credit will be granted for: (1) products which have expired, were not stored properly, are used or defaced and therefore, unsuitable for resale; (2) customized products; (3) discontinued products; (4) products proven to not be defective. Credit will be issued upon receipt and inspection of the products.

Warranty

IbianLab warrants that the products sold will meet our specifications at the time of delivery. IbianLab’s sole liability shall be limited to, at our option, replacement of material(s) that does not meet our specification or refund of the purchase price. By acceptance of the product, the buyer indemnifies and holds IbianLab harmless against, and assumes all liability for any direct, incidental, special or consequential loss, damage or expense directly or indirectly arising from the use of the product, even if IbianLab knew of the possibility of such loss, damage or expense.

Shipping

European orders are shipped from IbianLab, Zaragoza, Spain, via our designated carrier.

Please inquire for all other destinations, other charges such as import duties and value added taxes may apply. Dry ice charges may apply.

Shipping days are Monday through Wednesday.

Purchaser Notification / Disclaimer

All of IbianLab products are provided for internal research purposes only and are not intended for therapeutic, prophylactic or diagnostic use in humans or animals. They are covered by exclusive IbianLab rights and rights we may have received from third parties. Depending on your country/area and your local law, they may also be subject to other third-party rights.

By ordering IbianLab products, the buyers agree and acknowledge that (i) they are sole and fully responsible for their use of the products, (ii) they respect IbianLab’s Terms and Conditions and IbianLab’s rights, and (iii) they shall comply with any and all applicable law and regulations. Purchase of IbianLab products does not grant rights to reproduce, repackage or modify the products.

Limited Use License & Intellectual Property

Limited Use License

Products sold by IbianLab are only available for research use and are not intended for therapeutic, prophylactic or diagnostic. IbianLab does not provide any guarantee of applicability of the product except clearly specified.

Depending on the product, we can offer extended rights of use upon request (see For-Profit Purposes). Please contact inf@bianlab.com to obtain additional information and the rights you need.

Web Site Terms of Use

Website disclaimer
The information contained on this website is for general information purposes only. The information is provided by IbianLab and while we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

There is no warranty that your access to or use of this web site will be uninterrupted or error free.

Website usage terms and conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governing IbianLab's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

The content of the pages on this website is for your general information and use only. It is subject to change without notice.

We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.